There is magic in the power of belief. Even more magical if one starts believing in oneself. I had read about how Honda Company had started and the founder Soichiro Honda had seen failures in many forms. The power of believing that he was destined to build an empire which revolutionized automobile industry remains history.
Belief reminds me of the song “I believe I can fly, I believe I can touch the sky” by R Kelly. It is weird how I fell in love with this song. Back then in 2004 or 2005, Standard Chartered Bank had this song while customers were put on hold. The first time I heard, the song did take me to a different world. The next time, it mesmerized me. The next, I called Standard Chartered just to listen to this song. It had got into me.
Belief also reminds me of this poem I learnt while in school. There is this train whose task is to climb uphill. It seemed very hard our little train. The train is really not sure if it can make it but is not left with any choice but to chug its way to the top. So it says “I think I can, I think I can”. It keeps saying this and makes it to the top. When on top it is all happy and beaming with pride. On its way down it says “I thought I could, I could”.
What an excellent power the belief has. Like Henry Ford says, “Whether you believe you can do a thing or not, you are right.” It’s time to believe in the power of belief in self and chase the fear of doubt which others want you to believe.
Wednesday, November 2, 2011
Friday, April 15, 2011
Airtel Vs me
I'm a loyal customer of Airtel from 2003. From then till now I have changed 3 companies but did not change the number nor the service provider despite so many odds. They continue to test my patience and sadly they win despite not faring well on the service part.
The latest debacle goes as following. I don't know what happened to them, one fine day they go ahead and change their logo. Later I was told because of their 3G tag. As far as my little knowledge of 3G goes, it is supposed to increase speed but I was caught by surprise. I promptly go online to check them out and the website is not working. Yeah, happens right when you are migrating from one platform to other. So, I generously forgave them and logged in after 2 weeks. Still the same. Anyway, it did not matter to me if their website is up or down. All that I wanted is to pay my mobile bill. That is all. With a lot of struggle I happened to land on their payments page and I enter all the details. The web page goes time out and due to payment gateway, my payment is not accepted. I first discovered mcheck on airtel and was wowed by their service when they were old fashioned. Anyway, I could not pay the mobile bill for 3 months. Airtel too promptly disconnected my outgoing calls. How convenient for me. Oh yeah...They did send me a gentle reminder before doing so and I too promptly went online to pay the bill and the payment site is not working. When the phone stopped working so does my other services on the phone like emails, browsing and sms too stopped functioning.
Airtel refuses to go tech and want me to follow their traditional mode of payments which is going to their customer care office (physically) and make the payment. Well, no choice right. Went ahead and dragged my self to do that (despite the hectic schedule :) ) and made the payment. Within 30 minutes my phone started working sans the emails and browsing.
Again I had to call their customer care number and after 3-4 minutes I get to talk to their Customer (don't) Care Executive. After listening to my story, he gave me another number to call to fix the problem. I promptly call that number and that number is not working. My patience is still patiently with me. I go ahead and call the Customer (don't) Care Executive 2 and this time he game me another number. By now, I had become a little smarter and I told the Executive no. 2 to stay online and call the number 2. No surprises. That number too is not working. I go back to Customer (don't) care executive no. 2 and tell him the same. He then puts me on hold and he personally calls that number and comes back to me affirming the fact that it is not working. Anyway, I gave a brilliant idea to them. Because their numbers are not working, I asked them to call me. My Customer (don't) Care Executive tells me they don't have an outgoing facility. I reminded them that they are working for "airtel" and how is that possible. I was slapped with that ready made reply that it is their process. *%&%&%&$#%&#&%# I hung up the phone. Emails not working. Airtel is happy and I am unhappy.
The latest debacle goes as following. I don't know what happened to them, one fine day they go ahead and change their logo. Later I was told because of their 3G tag. As far as my little knowledge of 3G goes, it is supposed to increase speed but I was caught by surprise. I promptly go online to check them out and the website is not working. Yeah, happens right when you are migrating from one platform to other. So, I generously forgave them and logged in after 2 weeks. Still the same. Anyway, it did not matter to me if their website is up or down. All that I wanted is to pay my mobile bill. That is all. With a lot of struggle I happened to land on their payments page and I enter all the details. The web page goes time out and due to payment gateway, my payment is not accepted. I first discovered mcheck on airtel and was wowed by their service when they were old fashioned. Anyway, I could not pay the mobile bill for 3 months. Airtel too promptly disconnected my outgoing calls. How convenient for me. Oh yeah...They did send me a gentle reminder before doing so and I too promptly went online to pay the bill and the payment site is not working. When the phone stopped working so does my other services on the phone like emails, browsing and sms too stopped functioning.
Airtel refuses to go tech and want me to follow their traditional mode of payments which is going to their customer care office (physically) and make the payment. Well, no choice right. Went ahead and dragged my self to do that (despite the hectic schedule :) ) and made the payment. Within 30 minutes my phone started working sans the emails and browsing.
Again I had to call their customer care number and after 3-4 minutes I get to talk to their Customer (don't) Care Executive. After listening to my story, he gave me another number to call to fix the problem. I promptly call that number and that number is not working. My patience is still patiently with me. I go ahead and call the Customer (don't) Care Executive 2 and this time he game me another number. By now, I had become a little smarter and I told the Executive no. 2 to stay online and call the number 2. No surprises. That number too is not working. I go back to Customer (don't) care executive no. 2 and tell him the same. He then puts me on hold and he personally calls that number and comes back to me affirming the fact that it is not working. Anyway, I gave a brilliant idea to them. Because their numbers are not working, I asked them to call me. My Customer (don't) Care Executive tells me they don't have an outgoing facility. I reminded them that they are working for "airtel" and how is that possible. I was slapped with that ready made reply that it is their process. *%&%&%&$#%&#&%# I hung up the phone. Emails not working. Airtel is happy and I am unhappy.
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